Who we are
We are The Healing Store (U.K.) Our website address is
At, we are committed to maintaining the trust and confidence of all visitors to our website. In particular, we want you to know that is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
We take your privacy seriously and take measures to provide all visitors and users ofwith a safe and secure environment.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track :
- Products you’ve viewed : we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address : we’ll use this for purposes like estimating shipping and taxes
- Shipping address : we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from use, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card / payment details and optional account information like username and password. We’ll use this information for purposes such as to :
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally required to continue to keep it.
We will also store comments or reviews, if you choose to leave them. (Please see “Comments” for more information.)
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access :
- Order information like what was purchased, when it was purchased and where it should have been sent and
- Customer information like your name, email address and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you, for example –
We share your information as required to the shipping companies we work with in order for your order to be shipped and delivered. This is information such as your name, address, email and / or telephone number as stated for the order delivery requirements. The shipping companies we use are :
- China Post
- Ali Express
- Turkey Post
- Post NL
- Singapore Post.
When someone visits, there may be an ability to submit comments on particular articles or pages. When comments are submitted, you are entitled to use aliases or information that completely hides your identity.
When a comment is submitted, the relevant details (name, email, website) that you provide are stored. These details are stored so that we can display your comment back to you, and to anyone viewing the comment sections on the site. We do not verify information entered nor do we require verification.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
may set and access cookies on your computer. Cookies are used to provide our system with the basic information to provide the services you are requesting. Cookies can be cleared at any time from your internet browser settings.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
For further information on how Google uses data, you can visit their Privacy and Terms page on this link.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
When someone visitswe use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various parts of the site and interactions with the site.
This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website.
Who we share your data with
There may be some circumstances where your IP address, geographic location, and other browser related details may be shared with third party companies. We may share your above mentioned data with the mentioned companies from time to time. (See also “Cookies” and “Google Analytics.”)
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
For privacy-specific concerns, please contact firstname.lastname@example.org.